1.
| Immediately after receiving client instructions to initiate a transmission, transfer and/or settlement, a VASP must provide the client with a receipt including the following information—
|
| | a.
| confirmation of whether the transmission, transfer and/or settlement has been successfully initiated; |
| | b. | date and time of receipt of the client's instructions; |
| | c. | amount and type of Virtual Assets in the transmission, transfer and/or settlement; |
| | d. | name and unique identifier of the Entity to which transmission, transfer and/or settlement is to be credited; |
| | e. | name of the client who made the transmission, transfer and/or settlement; |
| | f. | a breakdown of all fees paid or payable by the client and when they are paid or payable; |
| | g. | a breakdown of all exchanges, trades or conversions to be completed in the course of any transmission, transfer and/or settlement (if applicable); |
| | h. | transaction identification details and/or reference; |
| | i. | the VASP's name and contact information, including information necessary for the client to ask a question or file a complaint; |
| | j. | a statement regarding the VASP's liability for non-delivery or delayed delivery; and |
| | k.
| a statement regarding the VASP's refund policy.
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2.
| Immediately after a transmission, transfer and/or settlement has been finalised, a VASP must provide the client with a receipt including the following information—
|
| | a. | date and time of the transmission, transfer and/or settlement being credited to the recipient; |
| | b. | amount and type of Virtual Assets in the transmission, transfer and/or settlement; |
| | c. | transaction identification details and/or reference; and |
| | d.
| full details of all exchanges, trades or conversions completed in the course of the transmission, transfer and/or settlement (if applicable), including times, rates of exchange and all fees.
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3.
| VASPs must maintain all receipts provided in accordance with Rules II.F.1 and II.F.2 of this VA Transfer and Settlement Services Rulebook for a period of eight (8) years.
|