J. Complaints Handling Requirements
| 1. | Regulated Sponsors must ensure, and are responsible for ensuring, compliance with Part III of the Market Conduct Rulebook for each Sponsored VASP with whom it has a Sponsored VASP relationship. |
| 2. | Regulated Sponsors must establish, or ensure each Sponsored VASP establishes, a separate Complaints handling procedure required in Part III.B of the Market Conduct Rulebook for each Sponsored VASP with whom it has a Sponsored VASP relationship. |